Refund Policy

Simple and straightforward return policy

By placing an order, you agree to this Refund and Replacement Policy.

• We will provide a replacement for a damaged product or an incorrect product when the claim is initiated within 24 hours of delivery.
• To be eligible, the item must be unused, in its original packaging and include all original contents in their original condition.
• To initiate a replacement, contact hello@rocketkids.co with your order details and clear photographs or video of the issue.
• Once the request is approved, the replacement product will normally be shipped within 3–5 working days.
• Consumable stationery supplied with a product, such as marker pens and watercolour pens, is not covered by a warranty or replacement unless it was missing or incorrect at delivery.
• Items purchased on sale are not eligible for a refund, except where required by applicable law.

This policy does not limit any rights available to you under applicable consumer law.