Privacy Policy
Information we collect
When you place an order, contact us or use our store, we may collect information such as your name, billing and shipping address, phone number, email address, order details and communications with us. When you browse the store, technical information such as your IP address, browser, device and operating system may also be collected automatically.
How we use information
We use information to process payments and orders, arrange delivery, provide customer support, prevent fraud, improve the store, comply with legal obligations and protect our rights. We do not currently use the footer of this website to collect email-marketing subscriptions. If we introduce marketing emails in the future, we will request consent where required.
Consent
When you provide personal information to complete a transaction, arrange delivery, request support or return a purchase, you consent to its use for that purpose. Where consent is the legal basis for another use, you may withdraw it by contacting us.
Payments and service providers
Payments and store operations may be handled by Shopify and other authorised payment, analytics, delivery or technology providers. These providers process information only as needed to provide their services and are governed by their own privacy and security obligations. Rocket Kids does not store complete card details.
Disclosure
We may share information with service providers involved in operating the store and fulfilling orders, or when required by law, to enforce our terms, prevent fraud or protect legal rights. We do not sell personal information.
Third-party links
Links on our store may take you to external websites. We are not responsible for the privacy practices of sites we do not control, and we encourage you to review their privacy statements.
Security and retention
We take reasonable administrative, technical and organisational precautions to protect personal information. We retain information only for as long as it is reasonably needed for the purposes described here, including legal, tax, accounting and dispute-resolution requirements.
Cookies
Our store uses cookies and similar technologies to operate essential features, remember preferences, understand website performance and support checkout. Browser settings can be used to control cookies, although disabling essential cookies may affect store functionality.
Children
Rocket Kids products are designed for children, but this online store is intended to be used by adults. We do not knowingly ask children to submit personal information directly through the store.
Your choices and rights
Depending on applicable law, you may request access to, correction of or deletion of personal information we hold about you, or raise a privacy concern.
Changes to this policy
We may update this Privacy Policy when our practices, services or legal requirements change. The revised version will be posted on this page.
Contact
For questions, requests or complaints about privacy, contact the Privacy Compliance Officer at hello@rocketkids.co.